FREQUENTLY ASKED QUESTIONS


General Information

What is Eat Well Nashville?

The short answer: We are a meal prep service! We deliver fresh and healthy cooked meals directly to your door every week so you can spend less time shopping and chopping.


The long answer: We’re on a mission to help our community eat well and live better. We believe that healthy, natural food has the power to change lives. It shouldn’t be exclusive to folks who have the time to shop + chop or the Top Chef skills to make “good-for you” food exciting to eat. With healthy, freshly cooked meals made easily accessible through home and office delivery, we want to help you crush your hunger one meal at a time.

Where are my meals cooked?

All of your Eat Well meals are cooked in our very own custom-built commercial kitchen right here in Nashville! We’ve equipped our kitchen with state of the art technology that allows our expert culinary team to create healthy meals, using only natural ingredients, that will stay fresh in your fridge for three to five days. You can also freeze them if you can't consume them before the "best by" date.

Is your packaging reusable/recyclable?

Yes! We use 100% recyclable materials for our packaging. Bonus: they’re also dishwasher (top rack only) safe! We also recycle the insulated delivery bags! 

Ordering

What payment forms do you accept?

We accept Visa, MasterCard, and American Express as payment for your order.             

Are there any fees?

At Eat Well Nashville, one of our top priorities is to constantly improve our sustainability so we have the smallest carbon footprint as possible in our community. In order to help us do this, we charge a delivery fee of $5.95 for all home and commercial deliveries. However, with this fee also comes delivery of your meals in state-of-the-art foil space bags which will keep your meals chilled during our designated delivery time windows!Not feeling the fee? You can also grab your meals at one of our convenient pick-up locations every Monday and waive the fee completely! We also offer free shipping on all orders over $110! 

Is there an order minimum/maximum?

Hunger knows no bounds. Order as little or as much as you’d like!

What are your delivery days/ordering cutoff times?

Our order cut-off deadline is 12pm every Friday!  If you are on the website after the deadline hits at 12:00pm, please refresh your page to ensure the website is not closed. Orders made after the deadline are not guaranteed for the upcoming delivery days. At this time, we are not able to cancel or modify orders after the deadline.

We deliver every Sunday between 11am and 7pm, and every Monday between 10am and 4pm.

Can I place an order as a gift or send a gift card?

Absolutely! You have two options. 


 1) You may send a virtual gift certificate. Click here to view our gift certificate options. 


 2) You may place an order to send meals as a gift. To do this, please include the recipient’s address in the shipping information (right-hand side) on the check-out page. We also recommend including their phone number in the phone section on the billing information so they receive a text update when their gift has been delivered. Please call us at (615) 431-3773 with any additional questions.

Meals

How long are Eat Well Nashville meals good for?

Thanks to the advanced culinary technology we have in our custom-built kitchen, all of our meals will stay fresh in your refrigerator for up to 3-5 days. Each meal will have a designated “Best By” date on its label! Select items (such as seafood or breakfast items) are best eaten first. We usually suggest enjoying these meals within the first few days of receiving your order, but can always check their exact "Best By" dates on the label. If you're ever unable to finish your meals within their shelf life, you can always pop them into the freezer for extended storage. Just be sure to microwave your meal straight from the freezer and add a few extra minutes to reach 165 degrees fahrenheit internal temperature we recommend.          

Do I need to cook the food?

Nope! Each meal is fully cooked and it just needs to be re-heated. The heating instructions for each meal can be found on the label! Heat and eat in less than 3 minutes!!

What dietary plans do you offer?

We offer Keto, vegan, vegetarian, gluten-free, and Whole30 meal options. We offer individual and family size meals (which serve four). Our customizable menu also allows you to build your meals (pick one main and two sides) with your own preferences in mind, and our bulk menu allows you to purchase individually packaged bulk proteins and sides!

I'm allergic to __________, how can I be sure my food is safe?

At Eat Well Nashville, we care about the safety of our customers. All of our chefs are trained and certified in proper food handling procedures and we provide our customers with complete list of ingredients for every dish we prepare. We take food allergies very seriously. While we do our best to avoid allergen cross-contamination, our facility is used to process peanuts, tree nuts, wheat, gluten, soy, dairy, egg, shellfish, and other common allergens, so we cannot assume any liability for adverse reactions to food prepared or delivered by Eat Well Nashville.

Can I make changes/substitutions to meals or exclude ingredients that I may be allergic to/don't like?

In order to maintain the quality and affordability of the Eat Well experience, we aren’t able to customize our dishes to exclude specific ingredients. However, we encourage you to check out our customizable menu where you can build your own meals based on your preferences!

Where do you source your ingredients from?
We source our ingredients from a variety of vendors, including local farmers, produce companies, and regional food service distributors. We are committed to responsible, sustainable business practices, and order locally-produced ingredients whenever possible.
I don't like my meals, now what?
Good food = good mood. If you didn’t love your meal for any reason, let us know! We’ll share your feedback directly with our culinary team and do whatever we can to make sure we find you something that’ll help you crush your hunger.

Delivery

What is your service area?

We currently offer home/commercial delivery and pick-up locations in all of Davidson county, most of Williamson county, Hendersonville, and Murfreesboro. On the cart page you can check your delivery address once you have items in the cart.

What time can I expect my meals?

Delivery times vary depending on specific location and volume of orders; however, you will receive a text message from our delivery driver when they are en route to your location! At this time, we cannot guarantee specific delivery times. We deliver between 11am and 7pm on Sunday, and between 10am and 4pm on Monday.(Pro tip: no need to be home for delivery!)

Do I need to be home to receive my meals?

No, you don't need to be home in order for us to deliver; our drivers will leave your meals in our foil ice-packed bags on your doorstep (or elsewhere, per your instructions). We do recommend bringing in the meals as soon as possible once you get the delivery confirmation text.

Can I pick up my meals?

We offer the option to pick up your meals at one of our convenient pick-up locations every week! Plus, there’s no delivery fee when you choose to pick up your meals. While we add new pick-up locations on a regular basis to accommodate as many customers as possible, we currently offer the following: 


SUNDAY 


 


      -Title Boxing Cool Springs (1550 W McEwen Dr, Franklin) | SUNDAY 4:30pm-5pm 


      -Crossfit Combustion (133 Locke Ave, Spring Hill) | SUNDAY 3pm-3:15pm 


(Our driver will meet you in the parking lot at these two locations on Sunday.) 


     -Eat Well Kitchen (500 Interstate Blvd S, Suite 110, Side of the building) | SUNDAY 9:00am-12pm 






MONDAY 


 


      -Eat the Frog Fitness (205 Franklin Rd Brentwood) | MONDAY 4pm-7pm


      -Eat Well Kitchen (Back of Building) (500 Interstate Blvd, Suite 100, Nashville)| MONDAY 9am-4:30pm


      -Eddie's Health Shop (8025 Kingston Pike Knoxville) | MONDAY 4pm-8pm


      -F45 Training West Knoxville (9405 S Northshore Dr Knoxville | MONDAY 4:30pm-7:30pm


      -Fitness 1440 Mt. Juliet (4110 N Mt Juliet Rd, Mt. Juliet) | MONDAY 6pm-8pm  


      -Get Fit - Hendersonville (13 Industrial Park Drive, Hendersonville) | MONDAY 4pm-7pm 


      -Get Fit Anytime (715 Craighead Street, Nashville) | MONDAY 1pm-6pm 


      -Gold's Gym - Knoxville (10708 Kingston Pike, Knoxville) | MONDAY 5pm-8pm


      - ProVita (1329 6th Ave N Nashville) |MONDAY 3:30pm-6:30pm


      -Rocky Top CrossFit - Knoxville (1412 N 6th Ave, Knoxville) | MONDAY 4pm-7pm


      - Shed Fitness East Nashville (747 Douglas Ave Ste 111 Nashville) | MONDAY 5–9:30AM, 12–1PM, 4:30–6:30PM


      - Train615 (7088 Charlotte Pike Nashville) | MONDAY 4:30pm-6:30pm


      - TruMav Fitness (603 9th Ave S Nashville) | MONDAY 1pm-6pm

Can I change my delivery date or delivery address after placing my order?

To ensure we provide the best delivery experience possible for all of our customers, unfortunately we are not able to change the delivery address or delivery date after an order is placed.

What if I miss the cutoff time to order for delivery on a specific day? Can you squeeze my order in and still deliver on the day I want?
In order to reduce food waste and ensure the highest quality experience for each customer as possible, our chef only orders and prepares the exact amount of food that we have orders for at the cutoff time. Because of this, we aren’t able to add in additional orders after the cutoff time has passed. However, we would love to serve you on the next upcoming delivery day!
What can I do with my empty bag and ice pack?
Any time you place an order for delivery, you can set your empty bag and ice pack outside before your next scheduled delivery and the driver will collect them! You’ll be reminded via email and text before your next delivery. 

If you choose to pick up your meals, most of our fabulous gym partners will collect your bags and ice packs and send them back with the driver on the next scheduled drop off day. 

Lastly, you can always drop them off at the Eat Well Kitchen on Mondays between 9:00am-5:00pm. 500 Interstate Blvd S., suite #100 (ground floor).